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Shipping Policy

Lead & Production Time

Order Quantity (1-3 items /order)
4 – 7 business days

Order Quantity (4-9 items /order)
1 – 2 weeks

Order Quantity (>10 items /order)
2 – 3 weeks

Delivery Time

US Customer (exc. HA & AL)
avg. 3 – 4 weeks

International Customer
avg. 6 – 8 weeks

Asia Customer
avg. 2 – 3 weeks

Freight Cap for US Zones

IMG 0412

At Rattantan Industries LLC, we are dedicated to delivering premium Indonesian rattan furniture to customers worldwide. Each piece is meticulously handcrafted to ensure exceptional quality and durability. To maintain our high standards, all orders are made to order, ensuring that every product meets our rigorous quality checks before shipment.

Rattantan Gallery 3

Production Time

Our rattan furniture is expertly crafted in Indonesia, renowned for its superior rattan materials. Production takes approximately 2-3 weeks, depending on order volume and demand. This careful process ensures that each piece is perfected before shipping.

Shipping Details

For U.S. Mainland (excluding Hawaii & Alaska) and Asia Region:

  1. Standard Shipping (FREE)
    • Estimated Delivery Time: 5–7 weeks (excluding production time).
    • Details: Ideal for customers who prefer an economical option without compromising on quality.
  2. Priority Shipping (Additional Fee Applies)
    • Estimated Delivery Time: 3-4 weeks (excluding production time).
    • Cost: Calculated as a percentage of the product price.
    • Details: Fast delivery with production and shipping prioritized.

Note for Hawaii & Alaska Customers: Orders to Hawaii and Alaska will incur additional shipping fees due to extended logistics beyond our standard delivery zones. Costs will be calculated at checkout.

For European Countries & Rest of the World:

  1. Standard Shipping Only
    • Estimated Delivery Time: 6-8 weeks on average.
    • Note for European Customers: Deliveries may take 8-12 weeks due to longer ocean freight and customs clearance.
    • Details: Priority Shipping is not available. Expedited options may be arranged upon request (additional fees apply).

Shipping & Delivery Policies

  1. Shipping Notifications
    • Dispatch Alerts: You will receive an email with tracking information once your order has shipped.
    • Real-Time Tracking: A tracking link will be provided for live updates.
  2. Delivery Attempts & Redelivery Fees
    • Scheduled Deliveries: Carriers attempt delivery during standard business hours.
  3. Missed Deliveries:
    • Residential Addresses: A notice will be left with rescheduling or pickup instructions.
    • Commercial Addresses: Carriers may reattempt delivery or hold the item for pickup.
    • Redelivery Fees: If a package is returned to us due to failed delivery attempts, additional shipping fees will apply for reshipping.
  4. Incorrect Delivery Address
    • It is the customer’s responsibility to ensure the shipping address is correct and complete.
  5. Address Modifications
    • Before Shipment: Contact us at [email protected] immediately for corrections.
    • After Shipment: If an incorrect address results in a returned package, customers must cover reshipping costs.
  6. Delivery Restrictions
    • We ship worldwide, with some conditions:
      • Non-Deliverable Locations: We do not ship to P.O. Boxes or APO/FPO addresses.
      • Remote Areas: Deliveries to remote locations may incur additional fees. We’ll notify you in advance.
  7. International Shipping Details
    • We now ship globally, sharing our handcrafted Indonesian rattan furniture with the world.
    • Customs & Import Duties: These vary by country and are the recipient’s responsibility.
    • Customs Processing: Delays may occur and are beyond our control. Please consult your local customs office.
  8. Shipping Carriers
    • We partner with trusted global carriers such as DHL, FedEx, UPS, and specialized freight services for secure and efficient delivery.
  9. Packaging & Handling
    • Sustainable Packaging: We use eco-friendly materials to reduce environmental impact.
    • Secure Packing: All items are carefully packed to ensure safe delivery.
  10. Delayed Shipments
    • Possible causes include weather, customs clearance, or logistical disruptions.
    • We will notify customers promptly of any delays.
  11. Lost Shipments
    • First, submit the issue to our Claim Warranty
    • Second, contact the shipping carrier directly.
    • If unresolved, reach out to us at [email protected] for assistance.
  12. Damaged or Defective Items
    • Inspection: Please check your order upon delivery.
    • Reporting Issues: If your item arrives damaged or defective, contact us within 7 days with photos and details.
    • Resolution: We’ll arrange a replacement or refund based on the situation.
  13. Order Cancellations & Modifications
    • Standard Orders: Cancellations or modifications can only be made within 24 hours of placing the order.
    • B2B Orders: No Cancellations allowed after payment confirmation.
  14. Return & Exchanges
    • Please refer to our Return & Refund Policy for detailed information.

We are committed to delivering your order with care and transparency. By understanding our shipping policy, you help ensure a smooth and reliable delivery experience. If you have any further questions or special requests, please don’t hesitate to contact our support team at [email protected]. We’re here to help every step of the way.

Thank you for choosing Rattantan.