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Shipping Policy

Effective Date: January 1, 2025

At Rattantan Industries LLC, we are dedicated to delivering premium Indonesian rattan furniture to customers worldwide. Each piece is meticulously handcrafted to ensure exceptional quality and durability. To maintain our high standards, all orders are made to order, ensuring that every product meets our rigorous quality checks before shipment.

Production & Shipping Timeline

Production Time

Our rattan furniture is expertly crafted in Indonesia, renowned for its superior rattan materials. Production takes approximately 2-3 weeks, depending on order volume and demand. This careful process ensures that each piece is perfected before shipping.

Shipping Options

After production, we offer various shipping options to meet diverse needs:

  1. Standard Shipping (Economical & Reliable)
    1. Delivery Time: 4-5 weeks (excluding production time).
    2. Cost: Included in the standard shipping fee.
    3. Details: Ideal for customers prioritizing affordability while receiving premium-quality furniture.
  2. Priority Shipping (Expedited Service – Additional Fee Applies)
    1. Delivery Time: 12-14 days (excluding production time).
    2. Cost: Additional charges apply for expedited processing and shipping.
    3. Details: Recommended for customers requiring faster delivery. These orders are prioritized in production and shipped via express carriers.
  3. International Shipping
    1. Delivery Time: Varies by destination. Estimated between 3-6 weeks, depending on shipping method and customs processing.
    2. Cost: Calculated at checkout based on the shipping destination.
    3. Details: We proudly ship to customers worldwide, introducing the finest Indonesian rattan furniture to homes and businesses globally.

Note for European Customers: Due to extended transit times, deliveries to European countries typically take 8-12 weeks. This accounts for longer ocean freight durations and customs processing. Expedited shipping options are available for an additional fee to reduce delivery times.

Shipping & Delivery Policies

  1. Order Processing
    1. Order Confirmation: Customers will receive an email confirmation upon placing an order.
    2. Production Start: Production begins once payment is confirmed. Any modifications or cancellations must be requested within 24 hours of order placement.
  2. B2B Orders (Bulk Orders) Cannot Be Canceled
    1. For business-to-business (B2B) orders, cancellations are not permitted after payment confirmation. Since B2B orders involve large-scale production and customized logistics, all sales are final. Please review your order carefully before confirming.
  3. Shipping Notifications
    1. Dispatch Alerts: Customers will receive an email with tracking information once their order ships.
    2. Real-Time Tracking: A tracking link will be provided for live shipment updates.
  4. Delivery Attempts & Redelivery Fees
    1. Scheduled Deliveries: Carriers will attempt delivery during standard business hours.
    2. Missed Deliveries:
    3. Residential Addresses: A notice will be left with rescheduling instructions or pickup details.
    4. Commercial Addresses: Carriers may attempt redelivery or hold the package for pickup.
    5. Redelivery Fees: If a package is returned to us due to repeated failed delivery attempts, customers are responsible for additional shipping fees.
  5. Incorrect Delivery Address
    1. Customer Responsibility: Ensure the provided shipping address is accurate and complete.
  6. Address Modifications:
    1. Before Shipment: Contact us immediately at [email protected] to correct any errors.
    2. After Shipment: If an incorrect address leads to a returned package, customers must pay for reshipping.
  7. Delivery Restrictions
    1. We offer worldwide shipping, but certain locations have specific conditions:
    2. Non-Deliverable Locations: We do not ship to P.O. Boxes or APO/FPO addresses.
    3. Remote Areas: Deliveries to remote locations may incur additional shipping fees. We will notify you of any extra charges before shipment.
  8. International Shipping Details
    1. We now ship worldwide, bringing our handcrafted Indonesian rattan furniture to customers globally.
    2. Customs & Import Duties: Import duties, taxes, and customs fees vary by country and are the recipient’s responsibility.
    3. Customs Processing: Delays may occur due to customs clearance in your country. Please consult local authorities for estimated processing times.
  9. Shipping Carriers (We partner with trusted global carriers)
    1. DHL, FedEx, UPS, and specialized freight services to ensure secure and efficient deliveries worldwide.
  10. Packaging & Handling
    1. Sustainable Packaging: We use eco-friendly materials to minimize environmental impact.
    2. Secure Packing: Items are carefully packed to prevent damage during transit.
  11. Delayed Shipments
    1. Weather conditions, customs processing, or logistical disruptions.
    2. Customers will be promptly notified of any delays.
  12. Lost Shipments
    1. Contact the shipping carrier for status updates.
    2. If unresolved, email us at [email protected] for assistance.
  13. Damaged or Defective Items
    1. Inspection: Please examine your order upon delivery.
    2. Reporting Issues: If items arrive damaged, contact us within 7 days at [email protected] with photos and details.
    3. Resolution: We will arrange a replacement or refund based on the issue.
  14. Order Cancellations & Modifications
    1. Standard Orders: Cancellations and modifications can be made only within 24 hours of order placement.
    2. B2B Orders: No cancellations are allowed after payment confirmation.
  15. Returns & Exchanges
    1. For details on returns and exchanges, please refer to our Return & Refund Policy.
  16. Customer Support

For any shipping or delivery inquiries, please contact us:

  1. 📧 Email: [email protected]
  2. 🕒 Hours: Monday to Saturday, 9 AM – 5 PM (EST)

This shipping policy is subject to change. Please review it periodically for updates.

Thank you for choosing Rattantan Industries LLC, where we bring the finest Indonesian rattan furniture to customers worldwide.