1 + 1 EXCLUSIVE PROGRAM
MEMBER+ ONLY
Program Overview
The Rattantan 1+1 Program is an exclusive benefit for members who purchase chairs through our official store. This program offers 1 free replacement chair after 1 year of ownership with no additional cost.
Eligibility
NO DISCOUNT
Didn’t use discount when placed the order. Every order that using discount is not eligible to join the program.
1 ITEM, 1 REPLACEMENT
Each item is eligible for one replacement only. You can’t claim the same item more than once per order.
Why 1+1 Program?
Double the Value
Buy 1 chair, Get 1 free after a year with no extra cost, no fine print. Just be a member and enjoy a full-value replacement.
Peace of Mind
Life happens such as wear, accidents, or simply wanting a fresh piece. We’ve got you covered with a brand new replacement.
No Expiry Pressure
Claim your free chair anytime after 1 year with no deadline, no stress.
Massive Savings
With just a $99/year or $199/lifetime membership, you unlock long-term value and protection that pays for itself fast.
Membership Benefits
| Benefits | Non-Member | Member+ |
|---|---|---|
| 1+1 Program | Not Available | ✓ |
| Customer Support | Business Hours Only | 24/7 |
| Exclusive Discount | None | 5% Off |
| Priority Shipping | Standard Shipping | ✓ |
| Priority Production Time | Standard (2 Weeks) | 1 Week Faster |
| Early Access to New Collections | No | ✓ |
| Extended Warranty | 1 Year | 5 Years |
| Referral Bonus | Not Available | ✓ |
| Only $199 for a Life-time Investment | Join Member+ |
1+1 Program Simulation
Here’s how your free replacement benefit works as a Member+
Scenario 1: One Chair Purchase
- Purchase Date: May 3, 2025
- Claim Eligible From: May 4, 2026
- Customer Action: Contact Rattantan support with order number and product condition
Scenario 2: Two Chairs in One Order
- Purchase Date: July 1, 2025
- Claim Eligible From: July 2, 2026
- Customer Action: Submit a claim for 2 chairs (can be done at once or separately)